Terms of Service
These Terms of Service ("Terms") govern your use of Msuit Support, a support ticket portal operated by MDSC LLP ("we", "us", "our"). By creating an account or using this portal, you agree to these Terms.
Using the portal
- You must provide accurate information when creating your account.
- You are responsible for keeping your login credentials confidential and for all activity under your account.
- You agree to use the portal only to raise genuine support requests related to our products and services.
- You must not attempt to access accounts, tickets, or data belonging to other customers.
Content you submit
When you submit a ticket, message, or attachment, you confirm that you have the right to share that content and that it does not contain anything unlawful, harmful, or that infringes on the rights of others. We may remove content that violates these Terms.
Support response
We aim to respond to tickets promptly, but response and resolution times are not guaranteed unless separately agreed in a service contract. Priority levels (Low/Medium/High) help us triage requests but do not constitute a fixed service-level commitment unless stated otherwise.
Account suspension
We may suspend or terminate access to the portal if we reasonably believe these Terms have been violated, if required for security reasons, or if your underlying service agreement with us ends.
Availability
We work to keep the portal available at all times but do not guarantee uninterrupted access. Planned maintenance or unforeseen issues may occasionally affect availability.
Limitation of liability
The portal is provided "as is." To the extent permitted by law, MDSC LLP is not liable for indirect or consequential losses arising from your use of the portal. Nothing in these Terms limits liability that cannot be excluded under applicable law.
Changes to these Terms
We may update these Terms from time to time. Continued use of the portal after changes are posted means you accept the revised Terms.
Contact us
Questions about these Terms can be sent to info@midassys.com.