Privacy Policy
This Privacy Policy explains how MDSC LLP ("we", "us", "our") collects, uses, and protects information when you use Msuit Support to raise or manage support tickets.
Information we collect
- Account details: your name, email address, phone number, and company name, provided when your account is created.
- Ticket content: the subject, description, and any messages you send in a support conversation.
- Attachments: files or screenshots you upload to help explain an issue.
- Usage data: login timestamps and basic activity logs (e.g. ticket created, status changed) used for security and support auditing.
- Session cookies: used only to keep you signed in while using the portal. We do not use tracking or advertising cookies.
How we use this information
- To respond to and resolve your support requests.
- To notify you about updates to your tickets.
- To maintain the security of your account and detect unauthorized access.
- To improve our support process and products.
How we store and protect your data
Your data is stored on servers we manage and control, hosted in India. Passwords are never stored in plain text — they are hashed using industry-standard methods. Access to customer data is restricted to authorized support staff who need it to assist you.
Sharing of information
We do not sell your personal information. We do not share your data with third parties except where required to provide the support service itself (e.g. email delivery for notifications) or where required by law.
Your rights
You may request a copy of the information we hold about you, ask us to correct inaccurate details, or request deletion of your account and associated data, subject to any legal or operational record-keeping requirements. To make a request, contact us using the details below.
Changes to this policy
We may update this policy from time to time. Continued use of the portal after changes are posted means you accept the revised policy.
Contact us
If you have questions about this Privacy Policy or how your data is handled, contact us at info@midassys.com.